Fast & Friendly Customer Support
XtraLean offers a variety of ways to get help when you need it. Please click on one of the following links
below for your preferred method of support. Also be sure to check the resources listed under the Help
menus of our products.
XtraLean Support Forums - For self-help and the most up-to-date information, please visit our support
board. This board contains Tips and Tricks, the latest builds for public and beta releases, and a helpful and
friendly user community to help you get the most out of our products. The latest updates, fixes, and
announcements for future releases are all contained at this board as well. Product forums include
ImageWell, ShutterBug, and the latest beta versions.
ImageWell V3 Online User Manual - This manual is a handy and helpful guide to help get you started
with ImageWell Version 3. It will help you get better acquainted with the new interface and provides
illustrated explanations and instructions on using all of the great new features. This manual can also be
accessed from ImageWell Help on the main menu, along with a few other helpful resources. This manual is
a work in progress and a draft of the PDF version is available here.
ShutterBug Online User Manual - The user manual covers every section of the user interface and all
the editing tools, including "How To's" to help you get the most out of ShutterBug. The manual contains a
list of other available resources for ShutterBug, and also includes a Quick Start Guide. A pdf version of the
manual can be downloaded here.
ShutterBug Tips and Tricks - A variety of tips and tricks for leveraging the features and capabilities in
ShutterBug are available from the ShutterBug 2.0/2.1 Tips and Tricks forum at our support board.
ShutterBug Land - This is a site for registered ShutterBugs offering dozens of new themes and templates
for free download. Complement your existing theme library with some of these great new designs.
Email Us Directly - If you need help and none of the resources above contain the information you are
looking for, please email us at support@xtralean.com and we'll try to assist you in the quickest way we
can. Questions are answered within 24 hours from Monday to Friday. During the weekend hours, we may
check the support box and we may even answer tech support on the weekends, but no guarantees.
PLEASE NOTE: If you use a spam filter on your email and your tech support question "appears" to go
unanswered, please check your spam filter box - our reply just might be sitting in the box. If you are
experiencing difficulty with your email program, another option is to post your tech support question at
our support forums.
