Fast & Friendly Customer Support
XtraLean offers a variety of ways to get help when you need it. Please click on one of the following links below for your
preferred method of support. Also be sure to check the resources listed under the Help menus of our products.
XtraLean Support Forums - For self-help and the most up-to-date information, please visit our support board. This board
contains Tips and Tricks, FAQs, the latest builds for public and beta releases, and the latest updates and fixes are all contained
at this board as well. Product forums include ImageWell, ShutterBug, DataLore and the latest beta versions where applicable.
ImageWell V3 Online User Manual - This manual is a handy and helpful guide to help get you started with ImageWell
Version 3. It will help you get better acquainted with the new interface and provides illustrated explanations and instructions
on using all of the great new features. This manual can also be accessed from ImageWell Help on the main menu, along with
a few other helpful resources. This manual is a work in progress and a draft of the PDF version is available here.
ShutterBug V3.0 Online User Manual - The user manual covers every section of the user interface and all the editing
tools, including "How To's" to help you get the most out of ShutterBug. The manual contains a list of other available
resources for ShutterBug, and also includes a Quick Start Guide, Quick Reference Index, and the V3 Release Notes.
ShutterBug V2.5 Online User Manual - This user manual is for V2.5 and covers every section of the user interface and all
the editing tools, including "How To's" to help you get the most out of ShutterBug. The manual contains a list of other
available resources for ShutterBug, and also includes a Quick Start Guide, Quick Reference Index, and the V2 Release Notes.
A pdf version of the manual can be downloaded here (PDF is for ShutterBug V2.0 only).
ShutterBug Tips and Tricks - A variety of tips and tricks for leveraging the features and capabilities in ShutterBug are
available from the ShutterBug Tips and Tricks forum at our support board. Note: Although the Tips and Tricks section is
entitled for V2.5 of ShutterBug, these tips also apply to later versions of ShutterBug as well.
ShutterBug Land - This is a site for registered ShutterBugs offering dozens of additional themes and templates for free
download. Complement your existing theme library with some of these great designs.
DataLore Screencast Tutorials - For the latest tutorials, and troubleshooting tips, please visit datalore.ca - this site will
continue to grow with new resources being added on a regular basis.
Email Us Directly - If you need help and none of the resources above contain the information you are looking for, please
email us at support@xtralean.com and we'll try to assist you in the quickest way we can. Questions are answered within 24
hours from Monday to Friday. During the weekend hours, we may check the support box and we may even answer tech
support on the weekends, but no guarantees.
PLEASE NOTE: If you use a spam filter on your email and your tech support question "appears" to go unanswered, please
check your spam filter box - our reply just might be sitting in the box.
